Ask us
Anything the tools can't do, you send to us.
Overview
That's us, the team at The Shop Marketing Guys, not a bot. Some work is better done by a person. Say you want to change your hours or phone number, change what your receptionist says, set up texting, or add a claim you can prove. Those take access we keep on our side. For those, your assistant sends the request to us.
Tell it what you need in your own words, the way you'd text us. It writes up a short request and sends it to us. A person on our team picks it up and gets back to you.
It never contacts a customer, and it doesn't change anything on its own. It's like texting us, except the details are written down, so nothing gets lost.
Changes to your business name, address, and phone number always come this way. They have to match your Google listing everywhere they show up, so we make those changes in one place.
You can also do this in your workspace. Look in Settings, under Request something (/workspace).
The tools on this page
| Tool | Reads | Writes | Asks you first |
|---|---|---|---|
| Send us a request | No | Yes | Yes |
Send us a request
submit_requestChanges your site or sends something
What you can ask
- Ask the team to update our Saturday hours.
- Tell the team we want to run Google Ads this fall.
- Ask them to reply to the new one-star review.
What it does
Send us a request for anything these tools can't do, like reviews, ads, or new hours.
Your assistant asks you to confirm this first.
What it needs
- What you need, in your own words.
What it won't do
It never contacts a customer. It sends your request to us, and a person gets back to you.
What your assistant sends
| Field | Required | Description |
|---|---|---|
titlestring | Yes | A short summary of the request. |
detailsstring | Yes | What the owner wants, with anything the team needs to do it. |
kindone of: general, content, ads_change, connect_system, nap_change, other | No | |
page_or_itemstring | No | The page, campaign, or media it is about, if any. |
owner_requeststring | No | What the owner asked for, in their words, one sentence. Optional. Stored with the audit record so their team can see what owners ask for. |
{
"title": "Update Saturday hours",
"details": "We now open at 9 on Saturdays.",
"kind": "nap_change"
}{
"request_id": "66666666-6666-4666-8666-666666666666",
"message": "Your team will see this."
}